FREQUENTLY ASKED QUESTIONS
Q: What are your hours?
A: We are open Tuesday through Saturday from 10am-6pm.
We are closed for Labor Day Weekend!
Q: Do I need to make an appointment at your salon, or can I just walk in?
A: We are by appointment only. Return clients can book an appointment online via the link at the top of this page. New clients must make their first appointment via phone to ensure we consult for the correct time for your service. Please note that we are a small, busy salon and can sometimes book fairly far out. As of August 2019, Hadley and Mary are the only stylists accepting new clients.
Q: What is your cancellation policy? What if I miss my appointment?
A: We ask that you give us 24 hours advance notice of your need to cancel or change your appointment. Missed appointments, last-minute cancellations and no-shows are subject to a charge of up to the full amount of the missed appointment.
Q: Can I bring my children to my appointment? How about my friend(s)?
A: We are a small salon, and our space can typically only handle the amount of stylists and their clients booked for that given day and time. Please plan accordingly for your appointment in these regards.
Q: Do you do weddings and events?
A: Sometimes! Please e-mail firstname.lastname@example.org to inquire about our availability.
Q: Where should I park?!?!
A: We know parking downtown is tough, and will only be getting harder to come by with the various upcoming construction projects! WATER STREET GARAGE. Lanier provides ONE courtesy hour. WE NO LONGER VALIDATE ANY EXTRA TIME.
Q: What products do you use?
We love dogs! Please, do not bring your dog with you without asking us first.
Q: Do you sell gift certificates? Can I pay for someone else's appointment?
A: Yes, and yes! Gift certificates are reuseable and refillable, and can be purchased in the salon during our business hours. If you'd like to pay for someone else's appointment, we can take that information over the phone or in person (please do not e-mail us your credit card info.)
Q: Why do you require a credit card to hold an appointment?
A: We require this information solely as a "safety net" to protect our stylists' time against last-minute cancellations and no-shows (see above). We use a secure, reliable site to store this info. - Stripe